We ship orders placed by 2:00 p.m. (UTC+3) on the same day or within 3 business days at most. Please note that public holidays may delay the delivery.

It is not possible to add or remove products to the order after payment. It is also not possible to change the delivery method afterwards. Please check that all your information is correct before completing the order.

We deliver to most European countries. 

Product prices include national (FIN) VAT 14% or 24%

DELIVERY METHODS

POSTAL PACKAGE €7.90

The postal package is delivered to the nearest Post office or parcel locker. You will receive a notification text message once the order is ready for pick up. The shipment is stored for 7 days by Posti (FIN).

SMALL PACKAGE €5.90

The small package is conveniently delivered directly to the mailbox or mailbox along with other mail.

The checkout automatically suggests the Small package only for those products that fit into the permitted dimensions of the package.

HOME PACKAGE €14.90

Home delivery at the selected time. As a rule, Posti will contact you on the next business day after the order has been shipped and will appoint a delivery time with you.

RETURNS

Products in original condition have a 14-day return right. Return the product according to the instructions that came with the order. In unclear situations, contact info@ptvlabs.com.

The right of return only applies to unused products with the original tags and seals attached.

Address information for return:

Runsorintie 1

65380 Vaasa

 

Phone number: +358405341627 (Not a customer service phone number. Only for a mail tracking)

Customer pays for the postage costs of returned products.

Once we have received the return, we will refund the product to the original payment method. Returns take an average of 3-5 business days.

For product returns, we deduct the original postage cost €7.90 from the returned amount.

If the product is defective or wrong, we will pay the costs incurred for the return and send the correct product instead or refund the entire sales amount to the customer. If the wrong product has been delivered to the customer or the product is defective, the customer must notify us immediately by e-mail info@ptvlabs.com.

If the package is left uncollected, we charge a separate return fee of €7.90 for the uncollected package.

Please note that the original postage of the order, as well as the return cost, in total of €15.80, will be deducted from the refund amount for uncollected shipments.